ADT is a well-known name in the home security business and has been a heavy weight contender for numerous years. But, anyone paying attention to recent changes in the home security sector knows that FrontPoint Security is one of the fastest growing companies, providing home security, today. Since arriving on the playing field in 2007, they have captured a significant portion of the market while expanding their operations in both the United States and in Canada. So, let’s compare the offerings from these two home security companies and see how they stack up against each other.

FrontPoint vs ADT: Service Plans

First let’s consider service plans. Fees seem to be similar for the various service plans in both companies with FrontPoint edging out ADT by offering somewhat lower service plan charges. FrontPoint has a straight forward approach to listing the services offered but ADT makes the mistake of placing important information about how the service contract works in fine print at the bottom of its website pages. Customers will need to be careful to read this fine print. Exceptions to offered services are spelled out in detail in this tiny font which can easily be missed by those who are too trusting.

FrontPoint has no fine print on its website whatsoever. Service plan information is stated clearly and nothing is obscured in tricky fine print wording. Everything is guaranteed with a thirty day money back offer that gives customers ample time to try the equipment out in their own home.

FrontPoint VS ADT: The Cost of Installation

Well, it’s very easy to cover FrontPoint’s installation fees; it costs nothing to install a home security package from FrontPoint. Everything is wireless and features easy to use equipment made by the trusted GE Security company. Door and window sensors are peel and stick components and monitors simply need to be plugged in and turned on. Video cameras can sit on a shelf or counter. There’s simply no need for expensive electricians and technicians when wireless technology is in use. Homeowners don’t even need to use a drill.  

These facts beg the question that follows: what are ADT customers paying for when they are charged up to $999 for installation of wireless Pulse packages in their home? The older fashioned hard wired home security packages, which are still being sold through ADT, all come with significant installations fees because these components really do need specialists for installation. It’s puzzling that ADT actually charges a lower fee for installing their hard wired packages than the installation fees they charge for their wireless systems. How can this be possible?

FrontPoint vs ADT: Customer Ratings

Perhaps ADT clients are asking the same question. This could be the reason for ADT’s low ratings on YELP. YELP is an online customer review website that provides a platform where consumers can rate products and services using a five star rating system. ADT consistently receives 1 star or 2 star rating, only rarely attaining the coveted 5 star status while FrontPoint Security regularly enjoys positive 5 star reviews.

The Better Business Bureau Rates FrontPoint and ADT

Both ADT and FrontPoint have settled complaints through the BBB arbitration system over the past three years (up to May of 2013); ADT closed 4,310 complaints and FrontPoint closed 25 complaints. ADT is a much larger company so that explains at least some of this vast difference in numbers of complaints. They have an overall B+ rating while FrontPoint has been given the slightly better rating of A-.

The big issue for ADT is the public warning posted on the Better Business Bureau website about a lawsuit filed against ADT in a California Court by a District Attorney representing residents from a particular Californian County. ADT settled the dispute for 1 million dollars. ADT had failed to adhere to the Unruh Act.

“Under the terms of the settlement, ADT will conform its future California contracts to the requirements of Unruh Act, which requires written disclosure to residential consumers of contract terms. In ADT's case, that includes the total price for monitoring services for the initial term of the contract, disclosure of the number of required payments during that term, and disclosure of the amount of each monthly payment.” - quoted from the BBB website

FrontPoint vs ADT: Last Words

FrontPoint is quickly overtaking ADT when it comes to customer satisfaction. Their clients are so pleased with the products and services received from this leader in the home security industry, that they take the time to go online and give 5 star ratings. When their products, service plans and installation charges are compared with those of ADT, FrontPoint wins on all fronts.



Contact FrontPoint

For more information and an instant online quote on home security packages offered by FrontPoint, visit their website. To speak with a customer service representative dial (866) 366 2035.